8x88 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy describes how 8x88 ("we", "us", "our", "the Platform") collects, uses, stores and discloses personal information from players and visitors ("you", "your") who access or use the 8x88 website and services. By creating an account or using 8x88 in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This Privacy Policy forms part of the 8x88 Terms & Conditions. Defined terms used in this policy have the same meaning as in the Terms & Conditions unless stated otherwise. This policy may be updated periodically; the "Last updated" date at the top of the page indicates when the most recent revision was made. Continued use of 8x88 after an update constitutes acceptance of the revised policy.

2. Information We Collect

8x88 collects personal information that is necessary to operate a safe, verified and fair gaming platform. The categories of information collected include:

• Registration information: your mobile number, chosen username, date of birth, and any additional information you provide during account setup. This information is collected to create and verify your account and to confirm that you meet the 21+ age requirement.
• Identity verification documents (KYC): where required, copies of government-issued identification such as a National ID card or passport. These are used solely for age and identity verification and are stored securely with restricted access.
• Transaction data: records of deposits, withdrawals, bets placed, game results and bonus activity associated with your account. Transaction records are maintained for operational, fraud prevention and compliance purposes.
• Device and technical data: your IP address, device type, operating system, browser type, referring URL and session data. This information is collected automatically when you access 8x88 and is used to ensure the platform functions correctly on your device, to detect fraudulent or abusive access patterns, and to improve platform performance.
• Communications data: any messages, queries or complaints you send to 8x88 support through official channels. These records are retained to manage your enquiry, maintain a support history and improve service quality.

3. How We Use Your Information

Personal data collected by 8x88 is used exclusively for the following purposes:

• Account management: creating, verifying and maintaining your player account, including processing deposits and withdrawals via bKash, Nagad, Rocket and other supported Bangladesh payment channels.
• Service delivery: operating the games, sports betting markets, bonuses and promotions that make up the 8x88 platform. Game providers such as Pragmatic Play, Evolution Gaming and Spribe may receive session tokens (not personal identifiers) to authenticate your game session.
• Fraud prevention and security: monitoring account activity to detect and prevent fraudulent transactions, multi-accounting, bonus abuse and other prohibited activities as defined in the Terms & Conditions.
• Responsible gaming: using play history and session data to identify patterns that may indicate problem gambling, and to deliver responsible gaming tools such as deposit limits and self-exclusion options to at-risk players.

4. Data Sharing and Third Parties

8x88 does not sell personal data to any third party under any circumstance. Data may be shared with carefully selected third-party service providers only where necessary to deliver the 8x88 service. These providers fall into the following categories: payment processors (bKash, Nagad, Rocket, Upay and bank transfer providers) who handle transaction data under their own security and privacy standards; identity verification and KYC service providers who process identity documents on 8x88's behalf; fraud detection and cybersecurity providers who analyse technical and behavioural data to protect the platform and its users.

All third-party service providers who receive personal data from 8x88 are bound by data processing agreements that require them to handle personal data only for the specific purpose for which it was shared, to apply security standards at least equivalent to those described in this policy, and to delete or return data upon termination of the service relationship.

5. Cookies and Tracking

8x88 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences and analyse usage patterns to improve the service. The following types of cookies may be set when you use 8x88:

• Essential cookies: required for the platform to function. These include session authentication cookies, security tokens and preference cookies. These cannot be disabled without breaking platform functionality.
• Analytics cookies: used to understand how players interact with the platform — which pages are visited, how long sessions last, which games are most popular. This data is aggregated and anonymised and is used purely to improve the user experience.
• Security cookies: used to detect fraudulent sessions, enforce rate limits and identify unusual access patterns that may indicate a compromised account or automated access attempt.

6. Data Retention

8x88 retains personal data only for as long as it is necessary for the purposes for which it was collected or as required to meet applicable legal or compliance obligations. In practice, this means: account data is retained for the duration of your active account relationship with 8x88 and for a defined period after account closure; transaction records are retained for a minimum period as required by applicable financial record-keeping requirements; KYC documents are retained for the period required by applicable identity verification and anti-money-laundering obligations.

When personal data is no longer required, 8x88 will securely delete or anonymise it so that it can no longer be associated with any individual. If you request deletion of your personal data before the end of an applicable retention period, 8x88 will restrict processing of that data to the minimum required by applicable obligations during the remaining retention period, and will delete it as soon as the retention period ends.

7. Your Rights

As a user of 8x88, you have the following rights in relation to your personal data. To exercise any of these rights, contact 8x88 support through the official support channel with your account details and a description of your request. 8x88 will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data 8x88 holds about you, including the categories of data, the purposes for which it is processed and any third parties with whom it has been shared.
• Right to rectification: if any personal data held about you is inaccurate or incomplete, you may request that it be corrected or completed. Account details such as your registered mobile number can typically be updated through account settings.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. Account closure requests will be processed in accordance with the Terms & Conditions.
• Right to restrict processing: in certain circumstances you may request that 8x88 restrict the processing of your personal data — for example, while the accuracy of data is being contested or while a data deletion request is being assessed against retention obligations.
• Right to data portability: where technically feasible and where processing is based on your consent or a contractual relationship, you may request a copy of your personal data in a structured, commonly used machine-readable format.

8. Security Measures

8x88 implements technical and organisational security measures appropriate to the nature of the data held and the risks involved in its processing. These measures include: SSL/TLS encryption for all data in transit; access controls that limit internal access to personal data on a need-to-know basis; regular security assessments of platform infrastructure; isolated payment processing infrastructure that prevents payment credentials from being stored on 8x88 application servers; and monitoring systems that detect and alert to unusual access patterns in real time.

No data transmission over the internet can be guaranteed 100% secure. While 8x88 makes every reasonable effort to protect your personal data, we cannot warrant the absolute security of information transmitted to or from the platform. You are responsible for keeping your account credentials secure and for notifying 8x88 immediately if you suspect any unauthorised access to your account.

9. Children and Minors

8x88 is strictly an adult platform intended only for users aged 21 and above. 8x88 does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a user under 21 — whether through registration, payment or any other means — that account will be closed immediately, any associated balance will be handled in accordance with the Terms & Conditions, and the personal data will be deleted as quickly as operationally practicable.

If you are a parent or guardian and you believe that a person under 21 in your care has registered on 8x88, please contact 8x88 support immediately through the official support channel. We will investigate and take appropriate action as quickly as possible. 8x88 takes its obligations with respect to underage protection extremely seriously.

10. Changes to This Policy

8x88 reserves the right to update or revise this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised to reflect the date of the most recent amendment. For material changes that significantly affect how personal data is used, 8x88 will make reasonable efforts to notify registered players through in-platform notifications or via their registered contact details before the change takes effect.

Your continued use of 8x88 after a revised Privacy Policy has been published constitutes your acceptance of the changes. If you disagree with any material change to this Privacy Policy, you should close your account and cease using the platform. For any questions about how a specific change affects your privacy rights, contact 8x88 support.

11. Contact and Data Enquiries

For any questions, concerns or requests relating to this Privacy Policy or to the personal data 8x88 holds about you, please contact 8x88 through the official support channel. Our support email address is shown in the footer of this page. When submitting a data-related request, please include: your registered account username or mobile number, a clear description of your request (access, rectification, deletion, portability or restriction), and any relevant context that will help us process your request efficiently.

8x88 aims to respond to all data-related enquiries within 5 working days. Complex requests — such as full data access exports or contested deletion requests involving retention obligations — may take longer. In such cases, 8x88 will acknowledge your request promptly and provide a realistic timeframe for resolution. 8x88 will never charge a fee for handling a legitimate personal data request.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Privacy Policy that cannot be resolved through 8x88's internal support process may be referred to the appropriate legal channels available under applicable law. Nothing in this Privacy Policy limits any statutory rights you may have as a consumer or data subject under applicable law.

If any provision of this Privacy Policy is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the policy, which shall continue in full force and effect. The invalidity of one provision does not affect the validity of any other provision of this Privacy Policy.